NOTICE OF HIPAA PRIVACY PRACTICES

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

Our Commitment to Privacy

Wellrock Pharmacy ("Wellrock," "we," "us," or "our") is required by law to maintain the privacy of your Protected Health Information ("PHI") and provide you with this Notice of Privacy Practices ("Notice"). This Notice describes how we may use and disclose your PHI and your rights regarding this information under the Health Insurance Portability and Accountability Act ("HIPAA").

We reserve the right to update this Notice. If we make changes, the revised Notice will be posted on our website and available at our pharmacy location. You may request a printed copy at any time.

Uses and Disclosures of Your PHI

We may use or disclose your PHI for the following purposes:

1. Treatment

We may use and share your PHI to provide you with pharmacy or other medical care. For example, we may share information with your doctor regarding your prescriptions or treatment plans.

2. Payment

We may use and disclose your PHI for billing, payment collection, and insurance claims processing. For example, we may provide information to your insurance company to confirm coverage for a medication.

3. Health Care Operations

We may use and disclose your PHI to improve the quality of our services, conduct audits, or manage pharmacy operations.

4. Family and Friends Involved in Your Care

If you do not object, we may share PHI with family members, friends, or others involved in your care.

5. Business Associates

We may share PHI with third-party service providers, such as billing or IT support, who are required to protect your information.

6. Other Uses and Disclosures Permitted or Required by Law

We may use or disclose PHI without your authorization in the following situations:

  • Public health reporting (e.g., disease control, FDA reporting)

  • Abuse, neglect, or domestic violence reporting

  • Health oversight activities (e.g., audits, inspections)

  • Legal processes (e.g., subpoenas, court orders)

  • Law enforcement purposes

  • Organ or tissue donation

  • Research (as permitted by law)

  • To avert a serious threat to health or safety

  • Specialized government functions (e.g., military, national security)

  • Workers' compensation claims

  • As required by the Department of Health and Human Services

If a law prohibits or limits these uses, we will comply with the stricter standard.

Your Rights Regarding Your PHI

1. Right to Access

You may request a copy of your PHI. Requests must be in writing. We may charge a reasonable fee for copying and mailing.

2. Right to Request Amendments

If you believe your PHI is incorrect, you may request an amendment. Requests must be in writing and provide a reason for the request. We may deny requests in certain cases.

3. Right to an Accounting of Disclosures

You have the right to request a list of disclosures we have made of your PHI, except for treatment, payment, or health care operations.

4. Right to Request Restrictions

You may request restrictions on how we use or disclose your PHI for treatment, payment, or health care operations. We are not required to agree to all requests.

5. Right to Request Confidential Communications

You may request to receive PHI by alternative means (e.g., sending mail to a P.O. box). We will accommodate reasonable requests.

6. Right to Notification of a Breach

If a breach of your PHI occurs, we will notify you as required by law.

7. Right to a Paper Copy of This Notice

You may request a paper copy of this Notice at any time, even if you received it electronically.

Text Message (SMS) Communications

By providing your phone number, you consent to receive SMS notifications related to:

  • Prescription refill and pickup reminders

  • Appointment confirmations

  • Health-related messages

  • Marketing and promotional offers (if opted in)

Opt-Out Policy

  • Opt-In: You agree to receive SMS messages by providing your phone number in-store or online.

  • Opt-Out: You can opt out at any time by replying "STOP" to any SMS or contacting us.

  • Message Frequency & Charges: Frequency may vary. Message and data rates may apply.

For assistance, contact info@wellrockpharmacy.com or call 301-424-1411.

Filing a Complaint

If you believe your privacy rights have been violated, you may file a complaint with:

Wellrock Pharmacy – Privacy Officer
9715 Medical Center Dr. Ste 100
Rockville, MD 20850
Phone: 301-424-1411
Email: info@wellrockpharmacy.com

You may also file a complaint with the U.S. Department of Health and Human Services. There will be no retaliation for filing a complaint.