WEBSITE PRIVACY POLICY

Last Updated: 03/01/2025

General Information

Wellrock Pharmacy ("Wellrock," "we," "us," and "our") values your privacy and is committed to protecting your personal information. This Privacy Policy ("Privacy Policy") describes how we collect, use, share, and protect personal information obtained from users of our website, www.wellrockpharmacy.com (the "Site").

By accessing or using the Site, you acknowledge and accept the practices described in this Privacy Policy. If you do not agree with our policies and practices, do not use the Site.

This Privacy Policy does not apply to "Protected Health Information" ("PHI") as defined by HIPAA (the Health Insurance Portability and Accountability Act of 1996 and its implementing regulations). For information on how Wellrock Pharmacy handles PHI, please refer to our Notice of Privacy Practices HIPAA PRIVACY POLICY.

We may update this Privacy Policy periodically. The updated Privacy Policy will be posted on this page with a revised "Last Updated" date. Please check this page regularly for updates.

Information We Collect

We may collect the following types of information when you use our Site:

1. Information You Provide to Us

  • Contact details (e.g., name, email address, phone number, mailing address)

  • Information submitted through website forms (e.g., appointment requests, prescription refill requests, general inquiries)

  • Communications with us (e.g., customer service interactions, feedback, surveys)

2. Information Collected Automatically

  • Device and Browser Data (e.g., IP address, browser type, operating system, device type, unique device identifiers)

  • Website Usage Data (e.g., pages visited, time spent on pages, clicks, referring/exit pages, search terms used)

  • Cookies and Tracking Technologies: We use cookies and similar technologies to enhance user experience and analyze website traffic. You can manage your cookie preferences in your browser settings.

  • Geolocation Information (if you enable location services in your browser or device settings)

3. Information from Third Parties

We may receive information from third-party service providers, business partners, or publicly available sources.

How We Use Your Information

We use the collected information for purposes including, but not limited to:

  • Operating and improving the Site

  • Responding to inquiries and customer support requests

  • Processing appointment and prescription refill requests

  • Sending SMS and email notifications, including marketing communications

  • Analyzing website usage to enhance functionality and performance

  • Detecting, investigating, and preventing security issues, fraud, or illegal activities

  • Complying with legal requirements and industry best practices

Text Message (SMS) Communications

By providing your phone number, you consent to receive SMS notifications from Wellrock Pharmacy, including:

  • Prescription refill and order status updates

  • Appointment confirmations and reminders

  • Health and wellness tips

  • Marketing and promotional messages (if opted in)

Opt-In & Opt-Out Policy

  • Opt-In: You agree to receive SMS messages by submitting your phone number via our Site or in-store services.

  • Opt-Out: You can opt out at any time by replying "STOP" to any SMS or contacting us directly.

  • Message Frequency & Charges: Frequency may vary. Message and data rates may apply.

  • Carrier Liability: Mobile carriers are not liable for delayed or undelivered messages.

    For assistance, contact info@wellrockpharmacy.com or call 301-424-1411.

How We Share Your Information

We may share your personal information with:

  • Service Providers & Business Partners: Third-party vendors that assist with website hosting, analytics, marketing, and other business operations.

  • Affiliates: Entities under common ownership with Wellrock Pharmacy.

  • Legal Compliance & Protection: To comply with laws, regulations, legal processes, or government requests, or to protect the safety and rights of Wellrock Pharmacy, customers, and the public.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

  • With Your Consent: As required or permitted by applicable law.

  • Mobile Opt-In, SMS consent and phone numbers collected for SMS communication purposes will not be shared with third parties and affiliates for marketing purposes.

Data Retention & Security

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, and enforce agreements.

We implement reasonable security measures to protect your data, but no method of data transmission or storage is 100% secure. Please use caution when submitting personal information online.

Your Privacy Choices & Rights

Managing Your Information

  • Account Access: If applicable, log into your account to review or update your information.

  • Marketing Preferences: Unsubscribe from marketing emails via the "unsubscribe" link or opt out of SMS marketing by replying "STOP."

  • Cookie Controls: Adjust browser settings to manage cookie preferences.

California & Maryland Privacy Rights

Residents of California and Maryland may have additional rights under state privacy laws, including:

  • The right to know what personal information we collect and how we use it.

  • The right to request deletion of personal information.

  • The right to opt out of targeted advertising or data sharing for marketing.

To exercise these rights, please contact info@wellrockpharmacy.com or call 301-424-1411.

Notice of Monitoring

Wellrock Pharmacy and third-party partners may monitor user activity on the Site for security, analytics, and quality control purposes. By using the Site, you consent to this monitoring.

Third-Party Links

Our Site may contain links to external websites. Wellrock Pharmacy is not responsible for the content, privacy practices, or security of third-party sites. We encourage you to review their privacy policies before providing personal information.

Children’s Privacy

Our Site is not intended for children under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided personal information, please contact us immediately.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us at:

Wellrock Pharmacy
9715 Medical Center Dr. Ste 100
Rockville, MD 20850
Phone: 301-424-1411
Email: info@wellrockpharmacy.com